Oregon AG Cites Falcon Cable Over High Speed Internet Performance

Hardy Myers says the company's high speed connections weren't doing what they advertised.

Image from a Falcon Cable high speed Internet ad

(SALEM, Ore) - Attorney General Hardy Myers today filed an agreement with a Missouri-based Internet service provider that he says will resolve complaints from consumers in the Silverton-Mt. Angel area over the slowness of Falcon Cable's advertised high speed Internet service.

Falcon Cable Systems Company was named in an "Assurance of voluntary Compliance" that the state's top prosecutor filed in the Marion County Circuit Court today.

The company is headquartered in St. Louis, Missouri along with Charter Communications VII, its general partner and manager. Falcon holds Charter franchises in both Oregon towns. The settlement admits no law violation.

“Falcon Cable promised high speed Internet services in order to sign up new customers eager for more mega-bites of speed,” Myers said. “The orders overwhelmed the company and the complaints came in faster than the consumers could download or upload.”

Under the agreement, Falcon Cable will issue an additional $35 credit to an earlier offered $70 credit to all potentially impacted customers.

A total of $68,960 in credit will be remitted to customers.

Falcon also paid $4,500 to the Department of Justice Consumer Protection and Education Fund.

In addition, the company can only advertise Internet connection speeds which it can reasonably expect to provide and it must state that Internet connection speeds are variable.