Better Business Bureau Announces 2008's Top 20 Inquiries and Complaints

Find Out What Industries Consumers Are Asking About.

The top contenders for complaints and enquiries are Work-at-Home Companies, Auto Dealers - New Cars, Roofing Contractors, and Auto Dealers - Used Cars.

(LAKE OSWEGO, Ore.) - In an effort to guide consumers to make more-informed buying decisions, your Better Business Bureau announces the Top 20 industries that received the highest volume of consumer inquiries and complaints, for Oregon, in 2008.

BBB receives thousands of requests for information on local businesses and industries everyday. Each year, your BBB reveals a list of its Top 20 most-inquired-about industries and its Top 20 most-complained-about industries.

With the release of the Top 20 statistics, consumers are encouraged to get a BBB Reliability Report before doing business with a company.

The following lists represent the industries with the highest number of inquiries and complaints, for Oregon, in 2008:

Oregon's Top 20 Inquiries and Complaints

Top Enquiries Work – At – Home Companies Roofing Contractors Real Estate Loans Auto Dealers – New Cars Contractors – General Movers Auto Repair & Services Heating & Air Conditioning Auto Dealers – Used Cars Construction & Remodeling Services Escrow Service Business Opportunity Painting Contractors Plumbing Contractors Auto Body Repair & Painting Real Estate Management Internet Shopping Services Furniture-Retail Market Survey Companies Landscape Contractors

Top Complaints Auto Dealers – New Cars Auto Dealers – Used Cars Furniture – Retail Auto Repair & Services Real Estate Management Internet Shopping Services Credit Cards & Plans* Real Estate Loans* Television – Cable, CATV & Satellite Banks General Merchandise – Retail Movers* Collection Agencies* Towing – Automotive Hotels Dentists Contractors – General* Auto Body Repair & Painting* Video Tapes & Discs Sales & Rentals Animal Hospitals

* Indicates businesses with a tie or the same # of inquiries or complaints

Source: Your Better Business Bureau; a not-for-profit organization funded by Better Business Bureau accredited businesses. The BBB’s mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska, or visit our Web site at bbb.org.